Shipping policy
Shipping Policy
Last updated: 03.03.2026
We are committed to delivering your order safely and efficiently. Please review our shipping policy below for complete details regarding order processing, delivery, and related information.
Order Processing
All orders are processed within 1–3 business days, excluding weekends and public holidays.
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Processing times may be extended during peak periods, promotions, or holidays.
Shipping & Delivery Times
Estimated delivery times vary depending on destination:
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Domestic Orders: 2–7 business days
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International Orders: 7–21 business days
Delivery times are estimates and may be affected by external factors such as customs clearance, carrier delays, or weather conditions. We do not guarantee exact delivery dates.
Shipping Destinations
We currently ship to selected countries and regions.
Available shipping destinations will be displayed at checkout. If your location is not available, shipping services may not be offered to that area at this time.
Shipping Rates
Shipping costs are calculated automatically at checkout based on your delivery address and selected shipping method.
Occasionally, we may offer promotional or free shipping offers, which will be clearly communicated on our website.
Order Tracking
Once your order has been dispatched, tracking details will be provided via email.
Please allow 24–48 hours for tracking updates to become available.
If you do not receive tracking information, please contact us at solunara333@gmail.com .
Customs, Duties & Taxes
International shipments may be subject to customs duties, taxes, or import fees determined by local authorities.
These charges are not included in the product price or shipping cost and are the responsibility of the customer.
Delays, Lost or Damaged Packages
While we strive to ensure timely delivery, we are not responsible for delays caused by shipping carriers, customs processes, or unforeseen circumstances beyond our control.
If your order is delayed, lost, or arrives damaged, please contact us promptly so we can assist you in resolving the issue.
Incorrect or Incomplete Address
Customers are responsible for providing accurate and complete shipping information at checkout.
We are not liable for orders delivered to incorrect or incomplete addresses provided by the customer.
Additional shipping fees may apply if an order is returned due to an incorrect address.
Contact Information
For any shipping-related questions or concerns, please contact us:
Email: solunara333@gmail.com
Business Hours: Support available 24/7 via email
Thank you for choosing our store. We appreciate your trust and support.
